1. Return Policy
At Kate Abode, we strive for your satisfaction. If you receive a product that is defective or damaged, you may request a return within 7 days from the delivery date. To be eligible for a return, the product must be unused and in the same condition that you received it.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and the reason for the return. We will guide you through the process and provide you with the return instructions.
3. Refund Process
Refunds will be processed once we receive the returned product and verify its condition. Please note that refunds are only issued via store credit or replacement products for returns that meet the necessary criteria.
4. Non-Returnable Items
Certain products such as personalized items or those that are damaged due to misuse are non-returnable.
5. Shipping Costs
For return requests due to defective or damaged products, Kate Abode will cover the return shipping cost. For all other returns, the customer will be responsible for return shipping fees.
6. Contact Us
If you have any questions or concerns about our return or refund policy, please contact us at [email protected].